Shyft Social FAQs
Questions you might have
What it is
What is Shyft Social, in one line?
A social media manager you talk to in chat. It turns your business into a brand, plans your Instagram posts, writes the captions and makes the designs from your real photos. You say yes, and post it.
Is this an app I have to download?
No. It opens in the browser on your phone or computer. Sign up with your phone number and start chatting. Very soon, it's coming to WhatsApp too.
Is it a person or AI?
The posts are made by AI. A real person from our team is on WhatsApp if you get stuck or want to talk.
Is it for a business like mine?
It suits businesses that sell something people like to see: interiors, furniture, boutiques, salons, gyms, cafes, kitchens, shops. If you're not sure, message us your business and we'll tell you straight.
How it works
What do I need to start?
Your phone number and your business name. It finds your Google listing, website and Instagram, asks if it found the right business, and takes it from there. Not online yet? No worries. It asks you a few questions about your business and builds it with you.
What happens after I type my business name?
It saves your logo, colours and photos, and learns what you sell and how you talk. Then it asks how often you want to post (2, 3 or 5 times a week) and plans your next 2 weeks.
How long until I see my first post?
A few minutes. Your 2-week plan comes first, then each post as it is made.
Do I need to fill forms or write prompts?
No. Type the way you'd message someone on your team: "Diwali offer Friday se, 10% off". It asks only when something is your call, like a price.
Do I have to open it every day?
No. Approve your plan once. On the day a post is due, we remind you on WhatsApp and the post is ready to download and share.
Can I ask for a post on my own idea, like a sale or new stock?
Yes. Tell it the idea and the date. It makes the post and fits it into your plan, or moves it up if it's urgent.
Posting and your Instagram account
Will it post on my Instagram by itself?
Not yet. On the day, the post comes to you ready: download the picture, copy the caption, share it. It takes under a minute, and nothing goes out without you.
Do you need my Instagram password?
No. We never ask for your password. We only read what's public on your page, and you do the posting.
Does it work for Facebook too?
Yes. The same post and caption work on Facebook. You share it there the same way.
What if I miss the day or want to post later?
Post it whenever suits you. The post stays saved in your account. You can also say "move post 2 to Friday".
Will my followers know it's made by AI?
The post goes out from your page, with your photos and your name. Whether you mention AI is your choice.
What it can and can't do
What all can it make?
Posts, stories and carousels for Instagram and Facebook, each with a caption and hashtags. Stories and carousels come with paid plans. The Free plan makes 2 posts a month.
Can it make reels or videos?
Not yet. Reels are on the way. Today it makes posts, stories and carousels.
Can it make Diwali, Navratri and other festival posts?
Yes. It plans around Indian festivals, and you can ask for one any time: "Diwali greeting with our shop photo".
Can it put my offer and prices on the post?
Yes. Tell it the offer and price, and it uses them exactly as you said. It won't make up a price or discount.
Which languages does it work in?
English and Hinglish, in chat and in your posts. More languages are coming soon. Need one now? Tell us and we'll see what we can do.
Will it reply to comments and DMs, or run ads?
No. It plans and makes your posts. Replies, DMs and paid ads stay with you for now.
Can my staff use it too, or can I run 2 businesses?
Not yet. Today it's one login per business. Staff logins and more than one business per login are coming later.
Your photos and brand
What should I send you to make posts?
Phone photos are enough: your products, shop or site, finished work, your team at work, happy customers (with their OK), new stock. You can also send your catalogues or brochures, plus any offer, price or event you want to talk about.
I don't have good photos. Can it still make posts?
Yes. It makes a clean design around your message without inventing your product, and asks you for a photo when one would help. Plain phone photos in daylight work well.
Will it show my real products, or fake AI ones?
Your real ones. It uses photos from your website, Google listing, Instagram and what you send, matched to what you sell. Anything that isn't yours, you hide in one tap.
Will the posts have my logo and colours?
Yes. It picks up your logo and colours from your website and Instagram. If you have none, it sets a simple look for you, and you can change it by saying so.
Can I change a post I don't like?
Yes, just say it: "bigger text", "use the red sofa photo". You get about 2 changes per post. The new version comes back for a one-tap approval.
Starting new vs already on Instagram
I'm not on Instagram yet. Can I still use it?
Yes. Make a free Instagram account for your business (a Business account is best). Shyft Social needs to know your brand and your goals. If it finds your business online, it takes it from there. If not, it asks you a few questions, then plans your first posts.
My page has only a few old posts. Where do I start?
Start fresh. It plans your next 2 weeks from today. Your old posts stay as they are.
I already post regularly. Will it change how my page looks?
No. It reads your recent posts and keeps your look and tone. If you want a change, tell it.
Someone else posts for me today. Can we use it together?
Yes. Use it to plan and make the posts, and they keep posting. One login per business for now, so share it with them.
Compared to ChatGPT, Canva, a freelancer, an agency
I already use free ChatGPT. Why pay for this?
Making a post was never the hard part. Deciding how your brand should look and sound, what to post, which campaigns suit your customers and when to post is. Shyft Social does all of that, and makes the post too. ChatGPT gives you a caption when you ask, but the real problem is staying regular on Instagram while running a business. That's what we help with.
ChatGPT can make photos too. Isn't that the same?
ChatGPT makes new pictures, and it can change your product or spell text wrong. Shyft Social puts your real photo, logo, colours and your offer on the post, so customers see what you actually sell.
Why not just use Canva?
Canva is a good design tool, but you still sit and design each post. With Shyft Social you say what you want and the post comes ready.
My nephew or a freelancer does it for me. Why switch?
Shyft Social does it at a fraction of what a freelancer or agency costs. It also helps when they're busy, late or gone: posts are planned 2 weeks ahead and don't depend on one person. If they work well for you, they can use it to save time too.
Is it better than a human social media manager or agency?
A person can shoot photos at your shop, reply to DMs and run ads. Shyft Social doesn't do those. It does the planning, captions and designs every week, with no follow-ups or waiting, from ₹2,499 a month.
Will it understand my business like a person would?
It reads your Google listing, website, Instagram and reviews before it plans anything, and learns from every change you ask for. The more you tell it, the closer it gets.
Results and expectations
Will this get me more customers?
It keeps your page active and looking like you, every week, which is what people check before they call or visit. We can't promise followers or sales. Anyone who does is guessing.
How soon will I see a difference?
Your page looks active from week 1. Enquiries and follows build with steady posting over a few months, not days.
How much of my time will it take?
A few minutes a week: approve the plan, say what to change, and share each post on its day.
How do I know which posts worked?
Check likes, saves and messages in your Instagram app for now. Tell Shyft Social what worked and it plans more like it.
Pricing and plans
Every plan and price is on the pricing page. Prices are per month, inclusive of all taxes.
Is it really free? What's the catch?
The Free plan is ₹0 and makes 2 full posts a month. No card or UPI needed. After 2 posts it tells you, and you decide whether to move up.
Which plan should I take?
Pick by how often you want to post. Just staying visible: Stay active, 2 posts a week. Running offers or new stock often: Grow, 3 a week. Want it to feel like a full-time manager: Full manager, 5 a week. Not sure? Start Free.
Are there credits or extra charges later?
No credits and no hidden charges. You pay one monthly price for a set number of posts, stories and carousels. Prices are inclusive of all taxes.
How do I pay for a plan?
Pick a plan and tell us. We set it up for you, usually the same day.
Can I cancel any time?
Yes. Message us on WhatsApp or write to help@shyftaistudio.com at least 24 hours before your renewal. Your plan runs till the end of the paid month, then moves to Free. Your posts stay.
Can I move up or down a plan?
Yes. Moving up starts straight away, and we tell you the amount first. Moving down starts from your next month.
Do I get a refund if I don't like it?
We refund if we charge you wrongly, or if a problem on our side means your posts weren't made. We don't refund for a change of mind or unused posts. Start Free first, so you see the work before you pay.
Will I get a GST invoice?
Not yet. We don't have a GST number yet. As soon as we do, your invoices will carry it. Your plan price already includes taxes.
Trust, data and support
What if it makes a mistake, like a wrong price or spelling?
Nothing goes out without you. Every post comes to you first. Say what's wrong and it fixes it. It also checks each post for prices and facts that don't match what you told it.
Is there a real person I can talk to?
Yes. Message us on WhatsApp at +91 82084 79978, or write to help@shyftaistudio.com. A person from our team replies.
Is my business information safe?
We use only what's public about your business and what you send us. We don't sell it or share it with other businesses. Read our Privacy Policy.
Will another business like mine get the same posts?
No. Each business gets its own plan, built from its own photos, brand and goals, so two salons won't get the same post.
Who owns the posts and photos?
You do. Your photos stay yours, and the posts made for you are yours to use.